Click on a Question to see the answer...
1. How do I get bus information?
2. What do I need to know when riding the bus?
3. How do I know when there are changes to a route, bus stop, schedule, etc.
4. How do I get an item back that I left on the bus?
5. What is a SmartCard?
6. How do I get a SmartCard?
7. Where do I wait for the bus?
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How do I get bus information?
Bus route information can be obtained via this web site at www.smartbus-kenya.com, by email at info@smartbus-kenya.com, by telephone at 0752 999 222 (Monday to Friday 8:00am to 6:30pm and Saturdays 8:00am to 3:30pm.)
If you would like more specific information about an individual route, just click on the route number on the system map, or use the "select a route" box and select the appropriate number from the list, then click on the "go" button.
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What do I need to know when riding the bus?
Arrive at the bus stop several minutes early. Be standing at the stop, ready to board, when the bus arrives.
Have the SmartCard ready. If you do not have a SmartCard, you may buy one from the driver. The minimum amount required is Ksh70. If you have a Smartcard that does not have enough balance, then you can ask the driver to top it up.
Board the bus through the front door. Bring your SmartCard close to the reader, and bring it near(within 3 inches) of the area where it says ‘Flash SmartCard Here’. Once the card is validated, the Unit will say ‘Go Outside’. The turnstile will automatically turn, and let you enter.
Exit the bus through the back door. Again you have to flash the SmartCard on the reader placed at the back door. The reader will deduct the appropriate fare amount from the card and message will flash ‘Go Outside’. The turnstile will automatically turn and let you exit.
Please be aware of the following while on the bus:
No smoking.
No eating.
Service animals are allowed to accompany persons with disabilities; however, the animal must be secured.
All radios, cassettes and compact disc players must be used with earphones.
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How do I know when there are changes to a route, bus stop, schedule, etc.
Changes to bus stops are posted directly at affected stops along the routes.
Permanent route changes are publicized by flyers and/or posters on the buses and on this web site. Temporary changes, or detours, may be put on flyers on the buses (if it is a long term detour).
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How do I get an item back that I left on the bus?
Please check with Lost and Found the following business day to see if your item has been turned in. Please call up the SmartBus office and ask to be connected to the Lost & Found room.
You will need to provide a detailed description of the item that was lost, when it was lost, the bus route number, direction you were traveling and time you boarded the bus.
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What is a SmartCard?
It is a contactless smart technology card designed to make bus travel easier, quicker and safer for both the traveler and the driver. Being credit card size it slips easily into your wallet or purse. It removes the need to use cash by just placing the card near the reader tray on boarding and exiting the bus. The fare cost will be deducted automatically.
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How do I get a SmartCard?
Go onto the Smartbus and ask the drive to give you a SmartCard. You will have to pay cash for it and the minimum amount is Ksh70. Once you have a SmartCard, you need not buy again. Just give your card to the driver and ask him to top it up for you anytime the balance is too low.
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Where do I wait for the bus?
Check the Routes for the names of the bus stops at which the SmartBus will stop.
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